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Financial Assistance

Deaconess Regional Healthcare Services Illinois, Inc. treats all patients, regardless of their ability to pay, for emergent and medically necessary care. If you know that you will be unable to pay your medical bills, contact the Patient Financial Services team immediately. Our staff will work with you to create a plan that fits your situation.

We offer financial assistance to low-income individuals and families, in addition to no-interest payment plans. We can usually work with patients to prevent bills going to collections or beyond, but you must contact us. We can’t help you if we don’t know you need help.

To be considered for financial assistance, please complete and submit an application (with requested attachments). If more information is needed to process your application, our financial assistance representatives will reach out to you.  Processing your application may take 10-14 days.  Additional processing time may be needed if more information is required.


 To learn more, contact the Financial Assistance team:

Heartland Regional Medical Center – (844) 652-0603
Red Bud Regional Hospital – (844) 652-0606
Crossroads Community Hospital – (844) 652-0605
Union County Hospital – (844) 652-0604

During the financial counseling process we will figure out if you qualify for health insurance coverage through federal or state programs such as Medicaid.  If you are eligible for one of these programs, we will ask that you apply for coverage.

Mail or Fax
Download and print the application.  Fill the application out complete with black ink only, writing as much detail as possible.  Mail the form, proof of income, and other necessary documents to

Heartland Regional Medical Center
3333 W DeYoung St
Anna, IL 62906
Fax: (618) 998-7613

Red Bud Regional Hospital
325 Spring St
Red Bud, IL 62278
Fax: (618) 282-7740

Crossroads Community Hospital
8 Doctors Park Rd
Mt. Vernon, IL 62864
Fax: (618) 241-8697

Union County Hospital
517 N Main St
Anna, IL 62906
Fax: (618) 833-4329


DRHSI Financial Assistance Policy

DRHSI Plain Language Summary Charity Policy

DRHSI Financial Assistance Participating Physicians

DRHSI Financial Assistance NON Participating Physicians


DRHSI Patient Collections Policy

Surprise Medical Billing Protections

Financial and Insurance Information


Top Five Common Reasons for Declining Screening Assistance:

  • Patient is pursuing employer sponsored insurance.
  • Patient elected to be Self-Pay and/or utilize Simple Pay Pricing.
  • Patient was unresponsive to phone and mail outreach attempts.
  • Patient refused assistance.
  • Patient did not want to comply with Financial Assistance and/or Medicaid Application completion requirements.

Declined Screening Assistance (2023 Volumes by facility):

  • Crossroads – 57
  • Heartland – 32
  • Red Bud – 3
  • Union County – 6